Volt Product Operations

Volt Product Operations
Job Description
Summary
● Designation: Associate/Senior Associate
● Team: Product Management
● Experience: 3-5 years of prior product support/operations experience
● Reporting: Head - Products
● Type: Full-time
● Location: Bengaluru, Work from office.
Description
Role Overview
As a Product Operations Associate, you will sit at the intersection of product, business, and
operations, ensuring smooth day-to-day execution of product workflows and resolving
customer/partner issues. You will be the link between the product team and on-ground
business teams — ensuring new product rollouts, optimizations, and processes run
seamlessly.
This is a generalist role that provides the individual with well-rounded exposure to the
organization's business, technology, operations, and data. This is a hands-on role ideal for
someone who thrives in fast-paced environments, enjoys problem-solving, and wants to
make a direct contribution to Volt’s customer experience and growth.
Fitment
This role is ideal for individuals who love solving problems collaboratively and want to own
and drive a key charter by working with multiple PMs. The role requires a very strong
understanding of customer psychology, data, and technology, and working on issues to
optimize for conversions and customer experience. This role would suit those candidates
with prior experience in operations/support/ in a high-growth B2C environment for at least 2
years.
Responsibilities
● Work closely with product managers to operationalize new product features,

journeys, and integrations.
● Investigate and resolve customer/partner issues in coordination with tech, ops, and
business teams.
● Work closely with business, sales, operations, and similar teams to identify areas of
improvement and prioritize them in the sprints.
● Liaise between product, tech, sales, and customer support to ensure alignment and
smooth post-release operations.
● Track recurring issues, identify root causes, and collaborate with stakeholders to close
gaps and report progress to the broader teams.
● Monitor the performance of the stack and metrics and work closely with PMs to solve
any deviations in behavior.
● Set up and drive process improvements for feature releases to ensure a seamless
customer experience.
Requirements
● Strong customer empathy and ability to put yourself in stakeholders' shoes in areas
such as customer journeys, operations, etc.
● At least 2 years of full-time experience as a product analyst or in product operations
at a high-growth B2C startup.
● Strong analytical skills; experience with tools like SQL, Excel, Amplitude, or similar
tools for number crunching and analysis.
● Strong communication and articulation skills, including verbal and written modes like
documentation, process notes, communication templates, etc.
● Strong understanding of user experience and product design in terms of interaction
and funnels.
● Strong in setting up processes and driving stakeholder alignment and adherence to
the processes.
Ideal Candidate
The ideal candidate would be someone who’s worked with a startup or growth-stage
organization as an analyst or in a product operations role and wants to transition to owning
a key vertical in a growth-stage B2C company.